Privacy Policy

Kay Freedom (ABN 61153276285) (“we”, “us”, or “our”) provides unclaimed money recovery services (“Services”).
We are committed to protecting your privacy and handling personal information in a responsible and secure manner.

1. Information We Collect

We may collect and hold personal information that is reasonably necessary to provide our Services, including but not limited to:

  • Full name, address, date of birth, and contact details (email, phone number)

  • Bank account details for the purpose of refund payments

  • Copies of identification documents (such as passports or driver’s licences)

  • Information relating to unclaimed monies or assets

  • Information obtained from government authorities or third parties in connection with the recovery of unclaimed monies

2. Purpose of Collection

We collect, use, and disclose personal information solely for the following purposes:

  • Investigating, locating, and recovering unclaimed monies or assets

  • Verifying identity and eligibility

  • Communicating with clients regarding the Services

  • Complying with legal and regulatory requirements

3. Disclosure to Third Parties

We do not sell or trade personal information.
Personal information may be disclosed only in the following circumstances:

  • To government authorities, financial institutions, or other relevant organisations for the purpose of recovering unclaimed monies

  • To contractors or service providers engaged to assist in providing the Services, on a need-to-know basis

  • Where required or authorised by law

  • With the client’s consent

4. Storage and Security

We take reasonable steps to protect personal information from misuse, loss, unauthorised access, modification, or disclosure.
This includes secure storage methods, access controls, and electronic safeguards where appropriate.

5. Retention and Disposal

Personal information is retained only for as long as necessary to provide the Services or to comply with legal obligations.
Once the Services have been completed and retention is no longer required, personal information will be securely deleted or destroyed in a timely manner.

6. Data Breach Notification

In the event of a data breach involving personal information, we will take reasonable steps to notify affected individuals as required by applicable law and take appropriate remedial action.

7. Access and Correction

Clients may request access to, or correction of, their personal information held by us, subject to applicable legal requirements.
Requests can be made using the contact details below.

8. Contact Details

If you have any questions or concerns about this Privacy Policy or the handling of your personal information, please contact:

Kay Freedom
ABN: 61153276285
Email: contact@kayfreedom.com.au
Phone: +61 412 184 451

9. Updates to This Policy

We may update this Privacy Policy from time to time.
The latest version will be made available on our website.

Last updated: 2 February 2026